My checkbook5/1/2023 These apps will typically announce a person's available balance over the speaker, which has the potential to create awkward situations at parties. Bank account using voice yet, Gaston said, but the bank is considering the option.Īsking Google, Alexa or Siri for the weather or to tell a joke is one thing, but it's a whole other issue when these assistants access and share sensitive personal information. Bank credit cards and mortgages, ask Alexa or Google the due dates on bills, and other basic functions. Customers will be able to check bank balances, pay U.S. Bank is keeping the features available through bank-by-voice fairly restrictive. “We want to be there for our customers in any possible way that we can,” said Gareth Gaston, executive vice-president for omnichannel banking at U.S. There are other smaller banks and credit unions that have set up Google Assistant or Alexa as well. Credit card companies Capital One and American Express both have Alexa skills that allow customers to check their balances and pay bills. Other financial companies have set up virtual assistant features. The company did a soft launch of its Siri and Assistant services in early March and this month started marketing the option to customers. Bank is the first bank to be on all three services - Alexa, Siri and Assistant. Virtual assistants and smart speakers are still relatively new technologies, and potentially susceptible to being exploited by cyber criminals. And with the rapid adoption of Zelle, a bank-to-bank transfer system, it soon could be possible to send money to friends or family instantly with voice commands.īut the potential to do such sensitive tasks through a smart speaker raises security concerns. NEW YORK - Hey Alexa, what's my bank account balance?īig banks and financial companies have started to offer banking through virtual assistants - Amazon's Alexa, Apple's Siri, and Google's Assistant - in a way that will allow customers to check their balances, pay bills and, in the near future, send money just with their voice.
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